Athena Patient Portal is a secure website that allows you to access the following features anytime from your home computer or smartphone:
Patient Portal FAQ:
How Do I send attachments in the patient PORTAL?
What should I do if I forget my login or password?
Select the "Log In Now" button on this page to open the Patient Portal log in page. Click on “Log In” under “Already Enrolled”. Under the user name and password field is a link... “Need help with your user name and Password?” Click on this. You will then be asked for your user name or personal information (which must match our office records). Once submitted and accepted, a password reset email will be sent to your email address.
What if my account gets locked?
After four failed attempts, your Patient Portal account will lock. It will unlock automatically after 20 minutes.
Why can't I see my latest Lab results?
All lab results must be reviewed by your care provider before they can be shown in your account. You will also need to request your health record in My Chart to get the most up-to-date records transferred from your chart.
Why is information missing from My chart in the patient portal?
You must first request your health record in My Chart to get the most up-to-date records to be transferred to your account. This request must be submitted every time that you want your chart updated. Please note that there is often a delay before your recent records are available after you submit your request. A notification email will be sent to you when it is ready for viewing.
Why can't I view documents sent to me by my care team?
Documents are viewed in PDF by using a program called Adobe Acrobat. You may need to update or download the Adobe Acrobat program on your computer to view the documents. Please check the Adobe help page for more information.
How do I print or download documents that I can view in the patient portal?
Most documents have a link at the top where you can download, copy and print. Also you can right-click in the document and select print from the pop-up menu.
Why am I not receiving Patient Portal notifications in my email account?
Be sure to check your Spam folder for notifications and add the sender to your contact list or safe list for future emails.
Why can't I see all of my appointments in the patient portal inbox?
Only appointments requested through the Patient Portal will appear in your Inbox. You can view all of your scheduled appointments under the Upcoming Appointments section of the home page or on the My Appointments page under the Schedule tab.
Why can't I go back to the home page?
There are times while navigating the Patient Portal that you get stuck on a page and not know how to return to the home page. The system may also freeze on a specific page as well. In these instances, it is best to close and re-open your browser to get back to the Patient Portal login screen where you can re-enter your username and password.
What if I cahnge my email address?
Please notify your care provider that you have a new email address. You also need to update your Patient Portal account by going to the My Information page under the Settings tab.